8.1.3 Self-Service App

The MyID Self-Service App has been extensively updated for the current release.

As well as allowing end users to process tasks such as card collection or activation jobs, or VSC lock jobs, the Self-Service App now allows end users to carry out actions such as resetting or changing the PIN on their own card.

The Self-Service App operates in the following ways:

• Interactive mode – The cardholder runs the app as a normal desktop application, and can use the app to reset or change their PIN, or to check if there are any collection, activation, or update tasks available for their security device.
• Wizard mode – The app runs in the background, and pops up a notification if there are any tasks available for the cardholder's security devices.
• Automation mode – The app runs in the background, and if there is a VSC PIN lock or unlock task available for the cardholder, the app processes the task automatically without any user interaction.

Important: The command-line arguments for the Self-Service App have changed in this version. You must make sure that any systems that make use of these arguments – for example, custom email templates – are updated to use the new command-line arguments. For example, the standard email template DC Job Logon Code uses a hyperlink. For new installations of MyID, the hyperlink has the following format:

myidssa:///nopopup+/w+/jobid:%jobid+/un:{%logonName:URI}

Note, however, that this format will not work with older versions of the Self-Service App. For this reason, the MyID installation program does not update this template automatically. If you need to use older versions of the Self-Service App alongside the current version of the Self-Service App, you must edit the DC Job Logon Code email template to use the following format (omitting the nopopup parameter):

myidssa:///jobid:%jobid+/un:{%logonName:URI}

This hyperlink is compatible with both older and new versions of the Self-Service App. Older versions of the Self-Service App will display a user notification when launched, while the new version of the Self-Service App will show the job collection in interactive mode.

Once you have completed the roll-out of the new version of the Self-Service App, you can edit the hyperlink to use the same format as new installations of MyID.

For more information, see the Self-Service App Installation and Configuration Guide.